Welcome, creatures of the night and masters of disguise! At Themed Costumes Shop, we’re here to ensure your transformation journey is as seamless as our quality costumes. Below you’ll find answers to our most commonly asked questions.

🛒 Products & Orders

What types of products do you specialize in?
We specialize in alternative fashion and transformation essentials including horror costumes, cosplay accessories, contact lenses, costume props, wigs, fangs, and everyday alternative clothing. Whether you’re preparing for a convention or expressing your unique style daily, we have everything to complete your look.
Do you offer products for everyday alternative fashion?
Absolutely! Beyond our costume collection, we offer hoodies, chokers, belts, bandanas, and other accessories perfect for expressing your unique style every day of the year.
How do I ensure I order the correct size for costumes?
Each product page includes detailed size charts and measurements. We recommend checking these carefully and comparing with your own measurements. When in doubt, our customer service team at [email protected] can provide guidance.

🚚 Shipping & Delivery

How long does order processing take?
We take 1-2 business days to process all orders. Each item is meticulously checked and packed to ensure your transformation is flawless.
What shipping options are available?
We offer two shipping methods:
• Standard Shipping ($12.95) via DHL or FedEx – 10-15 days after shipping
• Free Shipping via EMS for orders over $50 – 15-25 days after shipping
Do you ship to my country?
We ship globally except to Asia and some remote areas due to logistical constraints. If you’re unsure about your location, please contact us before ordering.
When will I receive tracking information?
You’ll receive a confirmation email with tracking details as soon as your order ships (after the 1-2 day processing period).

💳 Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. You can shop with confidence knowing your data is secure.
Do I need to create an account to order?
While creating an account makes future orders faster, you can checkout as a guest. Account holders receive exclusive updates and early access to new collections.

🔁 Returns & Exchanges

What is your return policy?
We stand by our quality! If something isn’t right, you have 15 days from the date of receipt to initiate a return. Contact us at [email protected] to start the process.
Can I return opened contact lenses or cosmetics?
For health and safety reasons, contact lenses and cosmetics cannot be returned once opened. Unopened items in original packaging are eligible for returns within the 15-day window.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5-7 business days. The time it takes to appear in your account depends on your payment provider.

🎭 Product Care & Usage

How should I care for my costume wigs?
Store wigs on a stand or in their original packaging. Use wig-specific brushes and avoid high heat. For detailed care instructions, check the product page or contact us.
Are your contact lenses safe?
All our contact lenses are from reputable manufacturers and meet safety standards. However, we recommend consulting with an eye care professional before use, especially if you have pre-existing eye conditions.
Can I customize costume props?
While we don’t offer custom prop creation, many of our props are perfect for further customization with paints and other materials. Share your creations with our community!

Still have questions? Our creature comfort team is here to help! Reach out to us at [email protected] and we’ll ensure your experience is nothing short of spectacular.

Remember: At Themed Costumes Shop, every day is Halloween! 🎃