Greetings, creatures of the night and masters of disguise! At Themed Costumes Shop, we understand that sometimes a transformation doesn’t go as planned. Our Returns & Exchanges policy ensures that if your dark fashion acquisition doesn’t meet your expectations, we’ll help make it right.

Return & Exchange Eligibility

To be eligible for a return or exchange, your item must meet the following criteria:

  • Items must be returned within 15 days of delivery
  • Items must be unused, unworn, and in their original packaging
  • All original tags must be attached
  • Items must be in resalable condition

Non-Returnable Items

For the safety and hygiene of all our creatures of the night, the following items cannot be returned or exchanged:

  • Contact Lenses (for obvious health and safety reasons)
  • Cosmetics (once opened or used)
  • Costume Teeth & FX Veneers (for hygiene purposes)
  • Fangs & Teeth (custom-fitted dental items)
  • Items marked as “Final Sale” or “Clearance”

🦇 Please note: Custom-made or personalized items cannot be returned unless defective.

The Return Process

Follow these shadowy steps to initiate your return or exchange:

Step 1: Request Authorization

Contact our Creature Comfort Team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Step 2: Pack Your Items

Securely pack the items in their original packaging, including all tags and accessories. Include a copy of your order confirmation or packing slip.

Step 3: Ship Your Return

Ship your return to our haunted headquarters:

Themed Costumes Shop
3875 Driftwood Road
San Jose, US 95120

We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Creature Comfort Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return/Exchange: [List items with sizes/colors] Reason for Return/Exchange: [Please provide details] I understand that I am responsible for shipping costs associated with this return unless the item is defective or incorrect. Please provide return authorization and instructions. Sincerely, [Your Name] [Your Email Address] [Your Phone Number]

Refund Information

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days of receipt
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable
  • Return shipping costs are the responsibility of the customer unless the return is due to our error

Exchange Process

For exchanges:

  • We will ship your replacement item once we receive your return
  • If the exchange item costs more, you’ll need to pay the difference
  • If the exchange item costs less, we’ll refund the difference
  • Exchanges are subject to product availability

🎭 Important: For defective or incorrect items, please contact us immediately. We’ll cover return shipping costs and expedite your replacement.

International Returns

As a global purveyor of dark fashion, we accept international returns. However:

  • International customers are responsible for all return shipping costs
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Questions?

Encountering issues with your mystical garments? Our support team specializes in resolving costume conundrums:

Email: [email protected]
Address: 3875 Driftwood Road, San Jose, US 95120

We typically respond to return inquiries within 2-3 business days.

🦇 Your satisfaction is as important as the quality of our dark fashion creations! 🎃