Shipping Policy

Greetings, creatures of the night and masters of disguise! At Themed Costumes Shop, we understand that even the most carefully planned transformations sometimes need adjustments. Our shipping and returns policies are designed to ensure your dark fashion journey is as seamless as possible.

🚚 Shipping Information

Order Processing

All orders require 1-2 business days for processing before shipment. During peak seasons (particularly around Halloween and other costume-heavy holidays), processing times may extend slightly.

Shipping Methods & Timeframes

We offer two shipping options to deliver your mystical garments and accessories:

International Shipping

We ship globally, with the exception of certain Asian countries and remote regions. International customers are responsible for any customs fees, taxes, or import duties imposed by their country.

🔄 Returns & Exchanges

If your dark fashion acquisition doesn’t meet your expectations, we’ll help make it right. Please review our policy carefully before initiating a return.

Return & Exchange Eligibility

To be eligible for a return or exchange, your item must meet the following criteria:

• Items must be returned within 15 days of delivery
• Items must be unused, unworn, and in their original packaging
• All original tags must be attached
• Items must be in resalable condition

Non-Returnable Items

For the safety and hygiene of all our creatures of the night, the following items cannot be returned or exchanged:

• Contact Lenses (for obvious health and safety reasons)
• Cosmetics (once opened or used)
• Costume Teeth & FX Veneers (for hygiene purposes)
• Fangs & Teeth (custom-fitted dental items)
• Items marked as “Final Sale” or “Clearance”

Please note: Custom-made or personalized items cannot be returned unless defective.

The Return Process

Follow these shadowy steps to initiate your return or exchange:

Return & Exchange Request Template

Refund Information

Once we receive and inspect your returned item:

• Refunds will be processed within 5-7 business days of receipt
• Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Original shipping costs are non-refundable
• Return shipping costs are the responsibility of the customer unless the return is due to our error

Exchange Process

For exchanges:

• We will ship your replacement item once we receive your return
• If the exchange item costs more, you’ll need to pay the difference
• If the exchange item costs less, we’ll refund the difference
• Exchanges are subject to product availability

International Returns

As a global purveyor of dark fashion, we accept international returns. However:

• International customers are responsible for all return shipping costs
• Customs fees and import duties are non-refundable
• Please mark the package as “Returned Goods” to avoid additional customs charges

❓ Questions?

Encountering issues with your mystical garments? Our support team specializes in resolving costume conundrums:

Email: [email protected]
Address: 3875 Driftwood Road, San Jose, US 95120

We typically respond to return inquiries within 2-3 business days.